Returns & Refunds
We want you to love what you ordered. If a piece isn't right, you have 30 days from the day your order arrives to return it.
How to start a return
Email us at support@silentglam.com with your order number and which item you'd like to return. We'll reply within 24 hours on weekdays with the return address and instructions. Please wait for our reply before sending anything back, so your parcel reaches the right place.
What can be returned
- Items must be unworn and in their original condition and packaging.
- Earrings cannot be returned once worn, for hygiene reasons.
- Personalised or engraved pieces are final sale.
- Gift cards cannot be returned.
Refunds
Once your return arrives and passes a quick check, we issue your refund to the original payment method within 5 business days. Depending on your bank, it can take a further 3-10 days to appear on your statement. We'll email you as soon as it's processed.
Return shipping costs
If the item arrived damaged, faulty, or we sent the wrong piece, we cover return shipping in full. For a change of mind, the return shipping cost is yours.
Exchanges
The fastest way to swap for a different piece or size is to return the original for a refund and place a new order, so you're not waiting on the return to arrive first.
Damaged or wrong items
Email us within 14 days of delivery with a photo and we'll make it right with a replacement or a full refund, including shipping.
Lifetime warranty
Our pieces carry a lifetime warranty against manufacturing defects, such as plating failure under normal wear or a clasp that gives out. This doesn't cover accidental damage, loss, or ordinary wear over time.
Questions
Email support@silentglam.com. We answer within 24 hours on weekdays.