Frequently Asked Questions
Shipping
How much is shipping?
Shipping is free on every order, with no minimum spend.
How long will my order take?
We prepare and dispatch orders within 1-3 business days. Delivery then typically takes 6-14 business days depending on your location. You'll get a tracking link by email as soon as your parcel is on its way.
Do you ship internationally?
Yes, we ship worldwide.
My tracking hasn't updated. Should I worry?
Tracking can sit quiet for a few days while a parcel moves between carriers. If there's no movement for more than 7 days, email us and we'll chase it up.
Returns
What's your return policy?
You have 30 days from delivery to return anything unworn and in its original packaging. See our Return policy for the full details.
How do I return something?
Email us with your order number and we'll send you the return address and instructions within 24 hours on weekdays.
When will I get my refund?
Within 5 business days of your return arriving. Your bank may take a further 3-10 days to show it.
Our jewelry
Will it tarnish or turn my skin green?
No. Our pieces are 316L stainless steel with 18k gold plating, which resists tarnishing and won't discolour your skin under normal wear.
Can I wear it in the shower or swimming?
Yes. Our pieces are water-resistant and made for everyday life. We do suggest rinsing off chlorine or salt water afterwards and drying gently, which keeps the shine longer.
Is it safe for sensitive skin?
Yes. Everything is hypoallergenic and nickel-free.
How should I care for my jewelry?
Keep it away from perfume, lotion and harsh cleaners. Wipe with a soft dry cloth after wearing and store it somewhere dry.
Is there a warranty?
Yes, a lifetime warranty against manufacturing defects. If your piece fails under normal wear, we'll replace it.
Orders and payment
Can I change or cancel my order?
Email us as soon as you can. If it hasn't shipped yet, we'll change or cancel it for you.
What payment methods do you accept?
All major cards, plus Apple Pay, Google Pay and Shop Pay.
Can I use more than one discount code?
One code per order, and codes can't be combined with other promotions.
Still need help?
Email support@silentglam.com and we'll get back to you within 24 hours on weekdays.